ServiceNow ITSM AI Agents PoC Preview - Incident Resolver - Software Fulfillment (Agentic AI)

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John
English
Professionals
Storytelling
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Summary
A demonstration of ServiceNow's AI agents showcases their ability to resolve software fulfillment incidents. The AI agents recommend appropriate software, communicate with users, and update incident statuses autonomously. The process involves human supervision for confirmation, allowing for efficient software license management and incident resolution through reasoning and available data.
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