ISB Research | Building choice into public services: Lessons and insights from PDS in Telangana
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Muhtasari
The research highlights the impact of introducing choice in Telangana's Public Distribution System (PDS), allowing beneficiaries to select any fair price shop. This led to a 6.6% increase in grain uptake, empowering households and enhancing agent accountability. The findings suggest that choice can significantly improve welfare program effectiveness.