Account Issues Q&A

What to do if the phone number doesn't receive the verification code?

If you cannot receive the verification code, please confirm the following :

1) If you choose the right country code;

2) Whether the mobile phone number you entered is correct;

3) Sometimes network lag happens and it may take longer. If you still fail to receive the verification code after confirming above, please contact us at [email protected].

How to bind the phone number with the current account?

Unfortunately, self-binding a phone number is not currently supported. If needed, please contact us at [email protected].

How to modify the username / nickname?

You can modify your username / nickname on your account page.

How to change my email?

As the email is associated with your Google or Apple account, it is not possible to modify it.

How to delete the account?

If you wish to delete your account information, you can contact team members through [email protected] for assistance.

Is it possible for multiple people to use one account or to log in to an account from multiple devices?

Account sharing is strictly prohibited. If detected by our system, it may trigger automatic suspension.

Of course, we do support multi-device login, but the number of devices allowed varies by subscription plan. For details, please refer to our pricing page: https://sider.ai/pricing.

Can I log in with my phone number ?

Currently, we only support logging in using phone numbers with the country code +86. Other phone numbers are not supported. Instead, you can try logging in using your email.

Account Issue